Our Team
with over 85 total years of experience.
Chief Executive Officer
Justin M. Osburn
Justin was a sales manager, general manager, and co-owner of three independent dealerships, and COO for a three-point, 12 Missouri franchise operation. Justin also was a partner and jump-started three successful independent dealerships. He has been called the “King of Cars,” a title well-earned during three years of retail-consulting throughout the US for the National Independent Automotive Dealers Association. There, he specialized in high-level, operational profitability. His 17 years of car-business experience, primarily executive-level across the independent and OEM automotive industry, is the cornerstone for his sought-after ability to identify and analyze operational choke-holds in automotive clients’ financial statements. Indeed, it converges on everything surrounding Automotive Reinsurance Concept’s stellar reputation today. Justin has served in the US Army and as a director on numerous company boards. He has been elected for public offices, holds an international patent, is a dynamic public speaker and published author. He is also a paid automotive expert witness. The NIADA bestowed the honor on Justin of rewriting its Certified Master Dealer Certification curriculum.
SMARTGROUPS MODERATOR
Howard Bullock
SPECIALTYCoach and Train Independent Dealers
Howard is the Director of SmartGroups™ – 20 Groups Reimagined. He and his team facilitate, moderate and serve as consultants for Independent Dealers in the SmartGroups Program. Howard is an “old car dog”, having previously spent over 30 years in franchise and independent retail and BHPH dealerships. He has held most positions within a dealership at one time or another, including; Owner, GM, GSM, Sales Manager, F&I Director and F&I Manager as well as sales. In addition to his duties as Director of SmartGroups, he is heavily involved in the consulting and training of all dealership personnel. Howard is married to his high school sweetheart, and they enjoy traveling and spoiling their 8 grandchildren. He is also very active in his church, as he serves as; the Young Married teacher, is a deacon as well as the head of transportation. His favorite quote comes from Colossians 3, “whatever you do, work at it with all your heart, as working for the Lord, not for human masters, since you know that you will receive an inheritance from the Lord. It is the Lord Christ you are serving.”
DIRECTOR OF OPERATIONS
Melanie Mills
SPECIALTYManagement of Operations and Logistics
A Park University undergraduate, Melanie is the Director of Operations and… and interesting fact…. the very first Automotive Reinsurance Concepts employee. Melanie supervises operational and logistical performance. She manages the marketing department, is charged with TPA relations, supervises administration processes and is a key-player in the ARC leadership team. Prior to joining the ARC team, Melanie was the Executive Director of a Non-Profit organization and where she served in various roles as an active local community member.
DIRECTOR OF ACCOUNTING
Roxanne Beck
SPECIALTYAccounting and Financial Records
With more than 25 years of experience in accounting and record keeping, Roxanne has an exceptional understanding of such processes. She has worked with a variety of businesses ranging from a large national ranked law firm to small businesses. With exceptionally high standards and expectations of performance, accuracy and accountability, she manages our accounting department.
SMARTGROUPS MODERATOR
Jason Caley
SPECIALTYFixed Ops and Service Department Consulting
Jason began his automotive career in late 1994 at a successful Ford Dealership in the Kansas City market after returning home from the United States Marine Corps. In 1999, only four years into his journey, at age 23, he was promoted to Parts & Service Director and remained in that role until July 2005. That August, he was recruited to another Ford, Lincoln & Mercury store south of Kansas City and became the Fixed Operations Director of G.R. Milner Ford. In 2008, his career like many at that time, changed direction. During the economic downturn, he had to be versatile, performing other duties throughout the dealership such as Sales Manager, Finance Manager, and Administration. During this tenure, he designed, opened and operated an “off-site “ independent service center. In 2010, he became a minority Partner/Dealer in the dealership, and by the end of 2014, after the passing of Mr. Milner, G.R. Milner Ford was sold and purchased by the Max Motors Automotive Group, a place where he would stay to be the Director of Operations for the 5 rooftops they owned at the time.
In 2016, he led the expansion and the opening of a stand-alone collision center while continuing down the path as Director of Operations for Max Motors. After 25 years almost to the day, he decided to "retire from retail" at the end of 2019. Of all the successes and failures he experienced, leading hundreds of employees, a massive customer following and vendor relationships, his number one accomplishment was the average Service or Body technician tenure, under him, was 17 years. A number he is very proud of.
Caley is versed in all aspects of the automotive industry. Including banking, reinsurance, liability, human resource and normal day to day operations. In 2020 he started Caley Business Solutions, a consulting business aimed at helping businesses eliminate wasted movements and maximize their assets, reduce liability, and exposure and promote their labor power. CBS, even throughout COVID, experienced incredible success, not only with automotive dealerships but also businesses in equipment sales, service, marine business, insurance agencies and food and beverage.
He is excited for this new and final chapter of his career and appreciates all of the past achievements and struggles that have put him here today. ARC (Automotive Reinsurance Concepts) & Smart Groups are as excited to acquire his dealership experience and perspective as well as the speed of the game he brings to the already successful company.
Jason has two children, Bailey 26, and Jackson 24. Both are college graduates and played college softball and baseball. Both are married and successful in life. He is engaged to the love of his life, Anna S. He also has a very special 11 year old puppy named Anna Bell, a lab golden mix that serves as a therapy dog for sick and hurting people. In his spare time, he loves to golf, fish, bow hunt and travel the country with Anna for destination concerts.
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We are building something new, something fresh, something creative. We are building a 20 group program like you have never seen or heard of before. It’s 2023, a 20 group ought to offer a dealer more than hours of endless gazing at pages and pages of data. You know where you are on page 2. No one needs to point that out. I’ve found dealers want great data, so while we don’t spend hours staring at it, we use it as a reference and are taking data accuracy and benchmarking to another level. Using my proprietary 20 group software, LinUs™, is pulling data directly from dealer’s DMS and CRM. This provides a level of accuracy never seen in a 20 group. It provides much more than that, be sure to read up on LinUs and its ground breaking benchmarking capabilities.
SmartGroups are different, because we are focused on extreme value jammed up and slung out in three intense days. This isn’t a pay-to-play program like you will find down the road. My program is hyper-focused on offering engagement, networking and an experience. If guarantee if you come and try one SmartGroup meeting, you will never look back, and neither will your business.
